Terms of use
Last updated 6 October 2026
These terms apply to your use of DocuBox (docubox.com.au), operated by DocuBox Pty Ltd (ACN 702 856 988), 5 Middle Barten Court, Bray Park QLD 4500 ("we", "us"). By creating an account or starting a plan you agree to them.
1. What we provide
DocuBox supplies training, assessment and verification of competency (VOC) documents aligned to nationally recognised units of competency under the Australian Qualifications Framework. Documents are drawn from our library, assembled to the options you choose (such as assessment methods, question mix and branding) and delivered as downloadable files.
2. Accounts
- You must give accurate details, including your company name and ABN. One account per ABN.
- You're responsible for everyone you invite to your account and for keeping sign-in details safe.
3. Plans, free week and billing
- Plans are billed weekly in advance. Prices are in Australian dollars and exclude GST, which is added. A tax invoice is issued each week.
- Each plan includes a number of units per week (Corporate is unlimited, subject to fair use). Unused units don't carry over. A skill set or qualification uses one unit for each unit inside it; a VOC uses one unit for each unit it covers.
- Free week: a first-time paid plan starts with 7 days on the Corporate plan, capped at 20 units. A card is required to start. Nothing is charged during the free week. Unless you cancel before it ends, the plan you chose starts at the end of the week and is charged to that card. One free week per organisation.
- Moving up a plan takes effect straight away, with the difference charged for the rest of the week. Moving down applies from the next week.
- If a payment fails we'll retry it. If it isn't paid, your account moves to the Free plan until it is.
- Card payments are processed by Stripe. We never see or store your full card details.
4. Cancelling
You can cancel at any time from your account. Your plan runs to the end of the week already paid, then your account moves to the Free plan (1 unit a week). We don't refund part-weeks, except where the Australian Consumer Law requires it.
5. Licence to use the documents
- While you have a DocuBox account (on any plan, including Free), we grant your organisation a non-exclusive, non-transferable licence to use, print, copy and adapt the documents you receive for training and assessment conducted by or for your organisation, with any number of your staff, workers and learners.
- The licence ends when your account is closed. After that you must stop using the documents and delete your copies.
- You may not resell, share, publish or give the documents (original or adapted) to another organisation, or use them to build a competing product.
- We own the intellectual property in the underlying content and templates. Your logo and details remain yours.
6. Your responsibilities
Our documents are developed against the relevant unit of competency as published at the time they're produced. You are responsible for reviewing them, contextualising and validating them for your workplace or learners, and making sure your use meets any regulatory or workplace health and safety obligations that apply to you. A VOC is not a licence and doesn't replace a licence a task legally requires. We are not a registered training organisation and don't assess or certify anyone.
7. Liability
Nothing in these terms excludes any consumer guarantee under the Australian Consumer Law that can't lawfully be excluded. To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the 4 weeks before the claim arose, and we're not liable for indirect or consequential loss. Where a guarantee can't be excluded, our liability is limited, where permitted, to supplying the documents again or refunding the fee paid for them.
8. Changes and general
We may update these terms. We'll tell you by email before a change that materially affects you takes effect. These terms are governed by the laws of Queensland, Australia. Questions: [email protected].